Privacy Policy

Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

Personal Information

When you register for an account, purchase a product, or sign up for our newsletter, we may collect personally identifiable information, such as:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment information (processed securely through our payment processors)

Pet Information

To personalize our services and provide you with the best experience, we may collect information about your pets, including:

• Pet name
• Pet species and breed
• Pet age and birthdate
• Pet health information
• Pet behavioral data

Usage Data

We may also collect information on how our service is accessed and used. This usage data may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Pages of our service that you visit
• Time and date of your visit
• Time spent on those pages
• Unique device identifiers and other diagnostic data

How We Use Your Information

We use the collected information for various purposes, including to:

• Provide and maintain our service
• Process transactions and send related information including confirmations and invoices
• Notify you about changes to our service
• Provide customer support
• Gather analysis or valuable information so that we can improve our service
• Monitor the usage of our service
• Detect, prevent and address technical issues
• Provide you with news, special offers and general information about other goods, services and events which we offer

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights

You have certain rights regarding your personal information, including:

• The right to access, update or delete the information we have on you
• The right of rectification - to have your information corrected if it is inaccurate or incomplete
• The right to object to the processing of your personal information
• The right of restriction - to request that we restrict the processing of your personal information
• The right to data portability - to receive a copy of your personal information in a structured, machine-readable format
• The right to withdraw consent at any time where we relied on your consent to process your personal information